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Solicitors Goods and services dispute

Under UK consumer law, when goods or services fail to meet the standards promised—whether in terms of quality, fitness for purpose, or timeliness—you’re entitled to seek remedies such as a refund, repair, or replacement. The Consumer Rights Act 2015 protects buyers, ensuring that traders provide what was agreed or otherwise compensate for shortcomings.

  • Faulty or substandard goods: Products that aren’t of satisfactory quality, arrive damaged, or differ from their description.
  • Poor service performance: Work not carried out with reasonable care and skill, such as shoddy repairs or missed deadlines.
  • Misrepresentation or false advertising: Where a seller exaggerates or provides incorrect information about a product or service.
  • Price or billing disagreements: Unauthorised charges, overbilling, or disputes about final invoices.
  • Delivery and contractual issues: Failure to deliver goods on time or breaches of contract regarding the standard of service.

A consumer rights solicitor can:

  • Assess your claim: Explaining which consumer protections apply and whether you’re entitled to a refund, repair, or compensation.
  • Negotiate or mediate: Attempting to reach an out-of-court settlement with the trader or service provider.
  • Represent you in court: If the dispute escalates, a solicitor can handle small claims or county court proceedings, gathering evidence and advocating on your behalf.

Costs vary depending on the complexity of the dispute and the solicitor’s fee structure. Many charge £150–£300 per hour, though fixed fees may be available for simpler cases. An initial consultation—often at a reduced rate or free—helps you understand your rights, potential outcomes, and likely expenses before deciding how to proceed.

Daniel Oakland

London NW8 6AR

Daniel Oakland  London

Goods and services dispute Solicitor London

36 years of experience

From 300 £ and 300 £

Does not accept legal aid

At a glance : Oakland & Co is a firm of solicitors specialising in Employment Law. Daniel Oakland is the Principal of the firm. He is a solicitor and a qualified barrister with nearly 30 years experience of dealing with the full range of employment issues for both employees and employers. He has been the Head of Employment Law depart...

Dr. Donald Macfarlane

London EC4V 5EF

Dr. Donald Macfarlane  London

Goods and services dispute Solicitor London

23 years of experience

From 400 £ and 500 £

Does not accept legal aid

At a glance : Dr. Macfarlane represents all sizes of business covering all their corporate and commercial needs. Whether it is contract reviews or an acquisition of or for your business. As a trusted adviser he brings experience, technical, governance and compliance knowledge and the experience from having worked for international corpor...

Dean Smith

Cardiff CF24 5PJ

Dean Smith  Cardiff

Goods and services dispute Solicitor Cardiff

12 years of experience

From 192 £ and 192 £

Accepts legal aid in Goods and services dispute

At a glance : Dean Smith is a highly skilled solicitor based in Cardiff with 11 years of experience, specialising in criminal law, employment law, litigation, dispute resolution, conveyancing, consumer rights, and commercial law. His diverse legal practice encompasses complex matters such as workplace disputes, redundancy, medical malpra...

Simon Terry

Amersham HP6 6FA

Simon Terry  Amersham

Goods and services dispute Solicitor Amersham

28 years of experience

From 350 £ and £

Does not accept legal aid

At a glance : Having started my career in the Commercial Litigation department of one of the larger firms in the City of London I have spent the last 20+ years working both in private practice and in-house, gaining valuable experience of how to best meet the needs of my clients – whether they are multi-national FTSE 250 corporations, ent...

Peter Webster

London SE14 5DB

Peter Webster  London

Goods and services dispute Solicitor London

27 years of experience

From 250 £ and 300 £

Does not accept legal aid

At a glance : He can advise and act as an owner of a business established during a recession with a wide experience of construction contracts and the management of conflict in all its various dimensions (commercial, political and personal) in the UK and overseas. He was admitted as a solicitor in England & Wales in 1999. Between then...

Nick Owen

Cardiff CF24 5PJ

Nick Owen  Cardiff

Goods and services dispute Solicitor Cardiff

35 years of experience

From 150 £ and 217 £

Accepts legal aid in Goods and services dispute

At a glance : Nick Owen is a seasoned solicitor based in Cardiff with over 34 years of experience in litigation, dispute resolution, and intellectual property law. He does not accept legal aid. Nick has built a distinguished career in civil litigation, covering judicial review, professional negligence, corporate insolvency, and business ...

Sarah Porter

Cardiff CF24 5PJ

Sarah Porter  Cardiff

Goods and services dispute Solicitor Cardiff

18 years of experience

From 150 £ and 220 £

Accepts legal aid in Goods and services dispute

At a glance : Sarah Porter is a highly skilled solicitor based in Cardiff, with 17 years of experience in litigation, dispute resolution, mediation, consumer rights, and commercial and business law. She specializes in civil litigation, landlord and tenant disputes, corporate law, debt recovery, and professional negligence. Additionally, ...

Carla Caroli

London W10 5AD

Carla Caroli  London

Goods and services dispute Solicitor London

10 years of experience

From 145 £ and 145 £

Does not accept legal aid

At a glance : Joined LawBite in 2017, with over 13 years international experience in advising on commercial and corporate matters in a wide range of sectors. Carla holds a Master’s degree in Commercial Law from the University of Cambridge. In-house and private practice experience in big corporations and law firms like CMS. Solid knowledg...

Emma Wood-Philips

London W10 5AD

Emma Wood-Philips  London

Goods and services dispute Solicitor London

12 years of experience

From 145 £ and 145 £

Does not accept legal aid

At a glance : As an experienced commercial solicitor, having previously worked for 9 years at a highly successful FTSE 100 company in London as Senior Corporate Counsel, I joined Lawbite in 2018 for the opportunity to work with a variety of business clients from inception through to growth and expansion. I relocated to the USA 6 years ag...

Luca Salerno

London EC4M 8BU

Luca Salerno  London

Goods and services dispute Solicitor London

23 years of experience

From 250 £ and 400 £

Does not accept legal aid

At a glance : Luca Salerno is an accomplished solicitor based in London with 22 years of experience specializing in fraud, family law, international law, and litigation. Fluent in English, German, and Italian, he serves a diverse clientele, offering expert legal guidance in complex and cross-border matters. Having worked for major intern...

SBP Law

SBP Law

London EC4V

SBP Law Avocat London

Goods and services dispute Solicitor London

19 Solicitors

Does not accept legal aid

At a glance : At SBP Law we pride ourselves on providing our clients with discreet, creative and strategic business advice. Since inception we have represented the interests of corporate and individual clients in fields usually dominated by much larger law firms. Whilst we are known primarily for property, our areas of expertise include ...

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John Graham

Cardiff CF24 5PJ

John Graham  Cardiff

Goods and services dispute Solicitor Cardiff

42 years of experience

From 150 £ and 275 £

Accepts legal aid in Goods and services dispute

At a glance : John Graham is a highly experienced solicitor and advocate with over 41 years in the legal profession. Specializing in civil and commercial litigation, insolvency, and healthcare regulatory work, John offers expert legal services across a broad range of areas, including criminal law, employment, intellectual property, and f...

Irena Dajkovic

London W1J 6ER

Irena Dajkovic  London

Goods and services dispute Solicitor London

Does not accept legal aid

At a glance : Dr. Irena Dajkovic is the Founding and Managing Partner of DALIR Law Firm, bringing nearly 20 years of experience in private practice and in-house legal roles. Fluent in English and French, she specializes in financial services and commercial law, advising clients on corporate transactions, regulatory compliance, and busine...

5 Solicitors in Consumer rights (Area of expertise might be Goods and services dispute)

We recommend contacting one of the solicitors listed below, as their area of practice is relevant to your enquiry.

Vince Adon

London EC4A 2AB

Vince Adon  London

Consumer rights Solicitor London

8 years of experience

From 145 £ and 200 £

Does not accept legal aid

At a glance : Vince Adon is a London-based lawyer with seven years of experience, specializing in a diverse range of legal areas, including education, employment, family law, divorce, mediation, immigration, litigation, bankruptcy, conveyancing, and consumer rights. With a strong academic background, he holds a first-class honours degree...

Sushil Gaikwad

London SE18 6FH

Sushil Gaikwad  London

Consumer rights Solicitor London

16 years of experience

Does not accept legal aid

At a glance : With 15 years of experience, Sushil Gaikwad specializes in a wide range of legal areas, including employment, family law, commercial law, and financial services. He offers expert legal services in areas such as dispute resolution, immigration, intellectual property, and civil litigation. Areas of Expertise Employment & ...

Kerry Hughes

Belfast BT1 3GN

Kerry Hughes  Belfast

Consumer rights Solicitor Belfast

14 years of experience

From 100 £ and 150 £

Does not accept legal aid

At a glance : Kerry Hughes is a highly experienced lawyer based in Belfast with 13 years of expertise in employment law, civil litigation, and personal injury law. Dual-qualified as a solicitor in both England and Wales and Northern Ireland, Kerry has built a reputation for providing exceptional legal services to individuals and business...

Christian Browne

Leicestershire LE16 7WB

Christian Browne  Leicestershire

Consumer rights Solicitor Leicestershire

29 years of experience

From 135 £ and 225 £

Does not accept legal aid

At a glance : Christian Browne, known as Chris, is a highly experienced lawyer based in Leicestershire with 28 years of legal practice. Specializing in corporate, commercial, and intellectual property law, Chris provides expert legal advice to businesses and individuals. His expertise spans a wide range of practice areas, including merge...

Syd Brown

Belfast BT1 3GN

Syd Brown  Belfast

Consumer rights Solicitor Belfast

29 years of experience

From 110 £ and 150 £

Does not accept legal aid

At a glance : Syd Brown is an experienced lawyer based in Belfast, renowned for his expertise in property law, wills, trusts, estate matters, and dispute resolution. With 28 years of legal practice, he has developed a solid reputation for delivering high-quality legal services tailored to meet the needs of his clients. Over the course of...

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